Proactive service for maximum availability.
Maximum availability for your ELMET dosing systems
Maximum availability for your ELMET dosing systems
Even the best equipment requires regular care. With SMARTcare, you get proactive maintenance, maximum system availability, and direct remote support. Anytime, anywhere.
A custom-tailored maintenance contract keeps your costs predictable while extending the service life of your systems. In critical situations, our experts will access your system remotely, analyze malfunctions in real time, and provide rapid solutions, thus eliminating travel costs and saving valuable time. Enjoy predictable maintenance, stable processes, and expert support, exactly when you need it.
Higher plant availability
Regular maintenance and systematic checks reduce the risk of downtime and prevent unplanned outages in the long term.
Under a service contract, your systems are checked and logged annually. With the corresponding certificate, you receive verifiable proof that your system continues to operate as precisely and reliably as it did on the first day.
Longer service life for your dosing systems
Preventive maintenance protects your investment in the long term and maintains the performance of your systems.
Regular preventive maintenance ensures that your dosing systems continue to operate reliably and accurately even after many years - even beyond 20 years.
Priority support in the event of a malfunction
In an emergency, we respond quickly and decisively.
Our aim is to offer you the best possible service exactly when you need it. As a SMARTcare customer, you benefit from priority support – so that your issue is dealt with directly and your system is back up and running as quickly as possible.
Predictable costs
Clear service scopes and defined intervals give you full budget control.
In the event of a malfunction, our experts access your dosing system directly. Errors are analyzed in real time and, in around 95% of cases, rectified immediately via remote access – no travel time, no waiting time.
Two ways to access remote support
SMARTsupport Hub or Premium Connectivity
Both solutions enable secure remote access to your ELMET dosing systems. The difference lies in the technical implementation and integration into your infrastructure.
The independent hardware solution with eSIM
The SMARTsupport Hub is an external box with integrated eSIM. It can be connected to a dosing system as required and enables ELMET to access it remotely – independently of the company network.
Features:
Suitable for companies that:
The integrated software solution for each dosing system
Premium Connectivity can be installed on any new ELMET dosing system and is licensed per system. The connection is made via your company network.
Features:
Important:
Access must be enabled via your internal company network.
Suitable for companies that:
SMARTsupport Hub is useful if:
Premium Connectivity is useful if:
If in doubt, we will work with you to determine which option is best suited to your infrastructure.
Our service team provides worldwide support:
Global Support
Phone: +43 7221 74577 - 150
Mondays - Thursdays 7:00 am - 4:00 pm
Fridays 7:00 am - noon (UTC+2)
E-mail: service@elmet.com