Our service engineers are here to assist you at the touch of a button, via a direct secure remote link to the dosing system. No lengthy waits, no travel costs: just fast, pin-pointed assistance whenever you need it.
Security is our topmost priority
Remote access is only possible if you actively connect the hub. No connection, no access. The connection will not be established via your corporate network, but fully independently via a mobile data link (eSIM/SIM). This ensures that you always retain full control over your dosing systems and your data, without any interference in your IT infrastructure.
Risk-free updates & maintenance
Remote updates are carried out reliably without the need for operator intervention. This keeps your system always up to date; stress-free and without the risk of errors.
Support during ongoing operations
Whether for adjustments, parameter changes, or process-related questions: Our experts can provide live support without interrupting your production processes. This helps you optimize your processes, without downtime or detours.
Future-ready
The SMARTsupport Hub is part of our digital service campaign. Developed for maximum system availability, efficiency, and futureproofness: to keep your production running reliably.
The SMARTsupport Hub is compatible with all dosing systems from the TOP 5000P model on up.
„A TOP 5100 experienced repeated production stoppages after changing 200 liter drums due to an operating error. Normally, we would have had to contact ELMET Service by phone or email and also send a status report. That would have cost us at least 1–2 hours of downtime.“
„With the SMARTsupport Hub, we were able to resume production within 15 minutes. ELMET Service immediately identified which values were set incorrectly and optimized the process directly on the system. A real game changer when it comes to fast and accurate service.“
Support contract including SMARTsupport Hub for the first year: € 2.179,-.
Each additional year: € 299,-.
Valid for the following countries: EU, Switzerland, United Kingdom, USA
Support contract including SMARTsupport Hub for the first year: € 2.679,-.
Each additional year: € 799,-.
Valid for the following countries: India, China, Taiwan, Singapore, Korea, Japan
The SMARTsupport Hub is a smart service solution from ELMET that ensures maximum plant availability. It enables a secure remote connection through which ELMET technicians can access the dosing system directly when needed—for fast and targeted assistance without waiting times or travel costs.
The connection is not made via the company network, but completely independently via a mobile data connection (eSIM/SIM). This means that the IT infrastructure remains untouched and the customer retains full control over their data at all times.
Yes. Remote access is only possible if the operator actively connects the SMARTsupport Hub. Without an active connection, there is no access.
Yes. Software updates can be installed “over-the-air” by ELMET technicians as needed, but only with your consent and agreement, of course.
The contract term is 12 months from delivery of the SMARTsupport Hub.
The data connection ends automatically after 12 months. Our customer service team will contact you in good time to discuss renewal.
No. We take care of everything and will remind you in good time.
What is the SMARTsupport Hub?